If I make my purchase during the presale, when will I get my stashbox?
With our first line of two LOCKGREEN Limited-Edition stashboxes currently in production, we anticipate having full stock in late August/early September, with the shipping out of preorders happening immediately afterwards.
Updates on order timelines and the status of shipping products will be proactively communicated via our email mailing list.
How do I set (or reset) my personal combination?
Although these are simple instructions, read them carefully and don’t forget your combination! Once the combination has been changed, the only way to open the stashbox will be with that code.
- Turn the dials to the factory default combination of 0 – 0 – 0. If you are resetting the lock, the dials must be set to your current opening combination.
- Remove the zippers from the lock to prevent the possibility getting locked out.
- Use a pen to push down the reset button on the top of the lock. It will stay in a lower position until the combination has been reset.
- Set a new combination by turning the dials
- Push in the main button (see the arrow in the image) and the new combination will be set when you hear a slight click.
After completing the steps above, check and make sure your reset works before reinserting your zippers. Once confirmed, enjoy using your LOCKGREEN stashbox!
What if I forgot my combination?
Don’t forget your combination! Once the combination has been changed, the only way to open the stashbox will be with that code.
It seems difficult to put the zippers back into the lock – is there an easier way?
Yes! There is no need to push in the main button to try to catch the zipper holes. If your dials are set to your opening code, simply click the zippers in.
How do I best care for my LOCKGREEN stashbox
LOCKGREEN stashboxes are made of a premium 1680D polyester outer, and a mesh covered interior that can be easily spot cleaned by wiping with a damp cloth.
NOTE: To protect the stashboxes ability to offer you odor-proof protection, do not touch the outside of the stashbox with anything that would put a smell on the fabric. Remember, the odor-proof protection inside the stashbox cannot block smells on the outside!
What is your return policy?
If you are not satisfied for any reason, we offer a 100% Money Back Guarantee on all purchases returned in sellable condition within 30 days of purchase, or for pre-sale items, within 30 days of the shipment date. We will pay for return shipping and refund the cost of the item to the original payment method after we receive the return. If you receive a defective product, we will replace it and pay the shipping for the return and the replacement item. Please contact us at firstname.lastname@example.org if you have any issues with your product or to arrange a return.
Does LOCKGREEN ship internationally?
At this time, we are only offering domestic shipping within the United States. If you are interested in placing an order to be shipped internationally, please contact email@example.com and our Customer Service will do our best to make it happen!